Help
Help & Support
Welcome to Orthaura’s Help Center! We’re here to make your shopping experience smooth and enjoyable. If you have any questions or need assistance, you’ll find the answers below.
Ordering & Shipping
How do I place an order?
Browse our products by clicking on ''shop all'', choose your favourite product, add it to your cart, and checkout. It’s that simple!
How long does shipping take?
Most orders are processed within 2-3 business days. Delivery times depend on your location, but you’ll receive a confirmation as soon as your order is shipped.Â
Returns & Exchanges
What if I’m not satisfied?
We want you to love your Orthaura products! If your purchase isn’t right for you, we offer hassle-free returns and exchanges within 30 days.
How do I start a return or exchange?
Contact our support team with your order number. at info@orthaura.com. We’ll guide you through the process step by step.
Product Support
How do I choose the right product?
Check each product page for sizing and comfort details. If you’re unsure, our team is happy to help you select the perfect fit.
Do your products require special care?
Most of our foam and gel insoles can be gently hand-washed with mild soap and air-dried. Avoid direct heat to keep them in top condition.
Need More Help?
If your question isn’t answered here, don’t worry! Contact our friendly support team Monday to Friday 9AM to 7PM:
Email: info@orthaura.com
Live Chat: Click the WhatsApp icon at the bottom of the page to chat to us
We’re committed to making your experience comfortable, from your feet to your fingertips!
Got questions? We've got you covered.
How did the brand get started?
Orthaura was founded with a simple goal: to make high-quality, accessible foot care available for everyone. Driven by a desire to create innovative products that combine superior comfort, effective support, and thoughtful design, we use excellent materials and focus on both function and style to help people move more comfortably and confidently every day.
How can I become an affiliate or a partner with your brand?
Whether you’re interested in joining our affiliate program or exploring partnership opportunities, please reach out to our team at info@orthaura.com. We’ll provide all the details and guide you through the next steps.
What makes Orthaura different from competitors?
At Orthaura, we combine advanced footcare innovation with versatile foam and gel insoles designed to provide both comfort and support throughout the day. Our focus on high-quality materials, cushioning technology, and ergonomic design ensures that every step feels light, reduces fatigue, and enhances overall wearability.
How long does it take to get my order?
Orders are processed within 1–2 business days. Shipping times vary depending on your location, but you’ll receive a tracking link as soon as your order ships so you can follow it every step of the way. Standard shipping time takes 3-4 working days.
What is your return policy?
We offer a 30-day, risk-free guarantee because we’re confident you’ll love your Orthaura products. If you’re not completely satisfied, simply contact us within 30 days for a hassle-free return or exchange. Our products also come with a 1-year warranty for your peace of mind.