Help

Help & Support

Welcome to Orthaura’s Help Center! We’re here to make your shopping experience smooth and enjoyable. If you have any questions or need assistance, you’ll find the answers below.

Ordering & Shipping

How do I place an order?
Browse our products by clicking on ''shop all'', choose your favourite product, add it to your cart, and checkout. It’s that simple!

How long does shipping take?
Most orders are processed within 2-3 business days. Delivery times depend on your location, but you’ll receive a confirmation as soon as your order is shipped. 

Returns & Exchanges

What if I’m not satisfied?
We want you to love your Orthaura products! If your purchase isn’t right for you, we offer hassle-free returns and exchanges within 30 days.

How do I start a return or exchange?
Contact our support team with your order number. at info@orthaura.com. We’ll guide you through the process step by step.

Product Support

How do I choose the right product?
Check each product page for sizing and comfort details. If you’re unsure, our team is happy to help you select the perfect fit.

Do your products require special care?
Most of our foam and gel insoles can be gently hand-washed with mild soap and air-dried. Avoid direct heat to keep them in top condition.

Need More Help?

If your question isn’t answered here, don’t worry! Contact our friendly support team Monday to Friday 9AM to 7PM:

Email: info@orthaura.com

Live Chat: Click the WhatsApp icon at the bottom of the page to chat to us

We’re committed to making your experience comfortable, from your feet to your fingertips!